Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.

To create an account and enjoy the benefits of faster checkout, order tracking, and more, please follow the link below:
Create Account
Click on the link to access the account creation page. Fill in the required information, including your first name, last name, phone number, email address, and password. Ensure that you read and agree to the Terms and Conditions and Privacy Policy before proceeding. Finally, click on the "Create Account" button to complete the registration process.
Once your account is created, you can log in using the same link and your registered email and password.

The currency depends on the ship-to-country and is fixated automatically upon check-out.

DESCENTE accepts the following major forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, and PayPal.

Yes. We accept various local payment methods such as online banking, bank transfer, cash payment via ATM and convenience stores. Upon checkout, you can see additional local payment methods that make it convenient for our global customers.

Your credit card will immediately be charged upon purchase.

Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link.

Without logging-in:
You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the "Subscribe Newsletter" box on the right-hand side.
After logging-in:
Go to "My account" >> "Email Subscription" and click "Edit"

After logging in, go to "My account" >> "Email Subscription" and click "Edit". Without logging in, click unsubscribe at the bottom of our newsletter to opt-out.

Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.

Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.

Start shopping with us by using your preferred delivery country - "Shipping Destination" at the bottom left of our website . Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your DESCENTE account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on "Next- Payment" to fill in your billing address and payment details. Check all required details are filled properly and hit "Place Order". Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or descente-contact@lingble.com.

Items in your shopping basket are not reserved and may be purchased by other customers.

European customers typically receive their orders within 1-5 business days of shipping.
You will receive a tracking number in the confirmation email sent at shipment.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.

We ship our European orders from Spain.

Unfortunately no.

At the moment, we only ship to the countries which are available on the country selector.

The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.

No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact the courier directly once the order is shipped.

Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.

Unfortunately no.

Unfortunately no.

Currently, we are selling only ski products at DESCENTE global site. However, please stay tuned with our social media channels for any product news.

Same as choosing a ski jacket. Fabric and Silhouette are the KEY. DESCENTE 4 Way fabric is more elastic than the others, very comfortable and well-recognized.

It depends on your preferred Mountain Activities.
If you primarily ski on maintained slopes, DESCENTE strongly recommends our Insulation Jacket. This is considered a core item in our product line.
If you prefer to go up to the mountain top and ski down the slopes, DESCENTE recommends a Shell Jacket combined with a middle layer like a puffy jacket or T-neck.
The temperature and breathability control inside the garment are critical factors in choosing the right ski jacket.
Down jackets provide an excellent warmth-to-weight ratio and can still have enough breathability at the same level as an insulated jacket.
Shell jackets prioritize wind and water resistance, and shell jackets provide a layering outfit opportunity that can respond to changes in temperature between outside and inside clothing in various snowy mountains. but may need additional insulation layers.
Insulated jackets combine insulation and shell properties to provide both warmth and breathability and are perfectly functional for skiing on the slopes.

When it comes to layering for skiing, here are the main factors to keep in mind:
Ease of Adjustment:
Layering allows you to easily add or remove clothing as conditions and your activity level change.
This makes it easier to maintain the optimal body temperature and avoid overheating or getting too cold.
Breathability:
The layering system should allow for proper air circulation and breathability to prevent overheating.
Fabrics with higher breathability ratings will help regulate body temperature more effectively. The most important role of Breathability is to keep moisture out of the clothes, which is the deepest part of the human body.

DESCENTE does not produce or sell the hood as a separate item for replacement.

Please check the size chart of product first and then refer to the fit guide for the fit differences.

F→France, I→Italy, D→Deutsch

Please refer to the fit guide and individual size chart of each product.

DESCENTE's size charts are designed to provide customers with a general guideline for selecting the appropriate size, but they should be considered approximate rather than 100% accurate.
The size and fit of DESCENTE's products can vary depending on factors like:
- Fabric and material composition
- Garment design and cut
- Individual body types and measurements

Please check the care label of each product and follow the instructions. It will show if the item is machine washable, and provide specific instructions on water temperature, cycle, and drying method.

DESCENTE is solely responsible for the quality of products sold on this global website. Customers who have purchased DESCENTE products from DESCENTE's retailers or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.

If you have a DESCENTE item that is purchased from this global site and needs repair, please provide us with the following information via live chat or descente-contact@lingble.com:
- Email address used to place the order
- Product photos of the model and issues
- Product number shown on the fabric tags (usually starts with “D”)

Product without the original sales invoice will be excluded from warranty coverage and hence you will need to find a repair workshop yourself.

Zipper, logos, seams, and snaps are normally repairable. However, confirmation can only be made after initial repair assessment.
Our warranty policy in general does not cover fabric issues such as stains, holes caused by misuse, or fabric wear and tear resulting from long-term use. We suggest contacting a local tailor shop for advice.

Our warranty policy does not cover damages caused by misuse or accidents. Fabric holes caused by external damage are excluded from repair under warranty. We recommend visiting a local repair or tailor shop.

Laundering after every use:
- After ski season, you need to launder the garments.
- Follow washing instructions on the care label.
- After laundering, treat the garments with a water repellent application again to maintain functionality. We use water repellent finish on the outside of the garments in production. However, this function is not permanent and over time it will wear off if not being maintained.
Storing during the off-season: - The garment should be cleaned before storing. If this is not done, the garment may not be protected from adverse factors such as moulds, and insects.
-After laundering, remove the garment from the poly bag. It is better for the garment to be exposed so that solvent from laundering will vanish. The poly bag should not be used for storage.
- Store your garment in a well-ventilated place. Keep away from high heat and humidity.
- Do not put heavy items on top of the garment.
- Do not store in a cardboard box. Sometimes white fabrics fade to an undesirable yellow. This is due to the chemical reaction from a paper carton or because it absorbs nitrogen gas from the air.
- Do not put under sunlight for a long period of time or near a gas stove. The ski garment is very sensitive to gas and will easily fade.
- if the zipper does not slide properly, try rubbing wax on the zipper.

Please always follow the care instructions sewn into the products
- If the product is marked as hand-washable, it can be hand-washed at home ( the washing and drying may be insufficient though). For this reason, wet cleaning (washing in mild water at a laundry) is recommended.
- If the product is marked for use with a neutral detergent, use a neutral detergent for wool and silk.
- If the product is marked as not to be washed at home, do not wash at home. Send it to a professional dry-cleaning service.
Hand-washing instruction:
-Spot washing
For heavily soiled areas such as collar and cuffs, first use a sponge or cloth (with a neutral detergent for wool and silk ) to pat-wash.
Please test it in an inconspicuous place of the product before washing a bigger area.
Avoid using toothbrush as it may damage the fabric.
For highly pigmented stains such as curry or wine, please send to professional service.
If stain such as mud has penetrated deep into the fabric, please do not wash that area by force. Please send to professional service.
- Remove the hood, close the fasteners and shape the hood
Remove the hood and wash it separately. Zippers, hooks etc should be closed as leaving them open may damage the garment. Shape the garment to prevent it from losing its shape.
*If your Mizusawa Down has a drainage fastener on the back side under both arms (inside front waistband for trousers), open this fastener and wash the garment inside out.
-Pre-wash
Dissolve a neutral detergent for wool and silk in warm water in a clean washing tank. Soak the garment in it and gently push-wash.
- Rinse and wash
Rinse the garment by pressing gently and rinse twice.
- Dehydrate the garment by squeezing lightly and removing water with a bath towel.
- Drying
Check the care label and dry the garment according to the maximum exhaust temperature if it can be tumble-dried. When drying in the shade, make sure it is well-ventilated. Periodically loosen the down inside the garment.

No returns or exchanges for discounted items are accepted.

Yes. You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

Please contact your preferred courier with tracking service for quotation. The shipping fee quoted on the website is not a reference for the actual return costs.

Please check if your order fulfills the return policy and then contact our Customer Care Team via live chat, contact form or descente-contact@lingble.com for next step.

Once we receive the returned item(s), your refund will be initiated within 3 business days.
Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or descente-contact@lingble.com next.

Please contact Customer Care Team via live chat, contact form or descente-contact@lingble.com immediately.