Frequently Asked Questions (FAQ)
We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us.
Online Purchase
Please contact our Customer Care Team via live chat, contact form or descente-contact@lingble.com.
Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.
To create an account and enjoy the benefits of faster checkout, order tracking, and more, please follow the link below:
Create Account
Click on the link to access the account creation page. Fill in the required information, including your first name, last name, phone number, email address, and password. Ensure that you read and agree to the Terms and Conditions and Privacy Policy before proceeding. Finally, click on the "Create Account" button to complete the registration process.
Once your account is created, you can log in using the same link and your registered email and password.
Create Account
Click on the link to access the account creation page. Fill in the required information, including your first name, last name, phone number, email address, and password. Ensure that you read and agree to the Terms and Conditions and Privacy Policy before proceeding. Finally, click on the "Create Account" button to complete the registration process.
Once your account is created, you can log in using the same link and your registered email and password.
The currency depends on the ship-to-country and is fixated automatically upon check-out.
DESCENTE accepts the following major forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, and PayPal.
Your credit card will immediately be charged upon purchase.
Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link.
Without logging-in:
You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the "Subscribe Newsletter" box on the right-hand side.
After logging-in:
Go to "My account" >> "Email Subscription" and click "Edit"
You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the "Subscribe Newsletter" box on the right-hand side.
After logging-in:
Go to "My account" >> "Email Subscription" and click "Edit"
After logging in, go to "My account" >> "Email Subscription" and click "Edit".
Without logging in, click unsubscribe at the bottom of our newsletter to opt-out.
Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.
Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.
Start shopping with us by using your preferred delivery country - "Shipping Destination" at the bottom left of our website .
Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout.
You can also search for your preferred item by using our search function. Choose to place your order as either a guest
or sign into your DESCENTE account for a speedier, more efficient check out. To complete your purchase,
enter your data including shipping address. Then click on "Next- Payment" to fill in your billing address and payment details.
Check all required details are filled properly and hit "Place Order". Your shipment should now be on the way!
If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat,
contact form or descente-contact@lingble.com.
Items in your shopping basket are not reserved and may be purchased by other customers.
Shipping Delivery
Shipping fee within Canada is CAD 15.
Canadian customers typically receive their orders within 2-7 business days of shipping.
We ship our Canadian orders from Canada.
Unfortunately no.
At the moment, we only ship to the countries which are available on the country selector.
The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.
No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact the courier directly once the order is shipped.
Customs/Taxes
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Please contact our Customer Care Team first via live chat, contact form or descente-contact@lingble.com.
Stock
When a particular size/color of an item is out-of-stock, you can click on the size/color selector and
"Notify Me" link will show up. Please enter your email address and then click "Submit". You will not receive any
confirmation email upon submission but will receive a notification when the item is back in stock.
Unfortunately no.
Unfortunately no.
Product Information
There are two key points to consider when choosing a ski jacket:
Fabric: Look for a 4-way stretch fabric rather than a standard matte material.
This will give you greater mobility flexibility and comfort on the slopes.
Silhouette: Opt for a tailored fit rather than a boxy or oversized design. Tailored fit is the most recommende silhouette as Descente The Athletic fit is not quite oversized, but it is a size larger than the tailored fit. All Descente jackets are designed in 3D based on an analysis of the body structure at our DISC: https://www.descente.co.jp/jp/value/manufacturing/disc-osaka/
Fabric: Look for a 4-way stretch fabric rather than a standard matte material.
This will give you greater mobility flexibility and comfort on the slopes.
Silhouette: Opt for a tailored fit rather than a boxy or oversized design. Tailored fit is the most recommende silhouette as Descente The Athletic fit is not quite oversized, but it is a size larger than the tailored fit. All Descente jackets are designed in 3D based on an analysis of the body structure at our DISC: https://www.descente.co.jp/jp/value/manufacturing/disc-osaka/
Same as choosing a ski jacket. Fabric and Silhouette are the KEY. DESCENTE 4 Way fabric is more elastic than the others, very comfortable and well-recognized.
It depends on your preferred Mountain Activities.
If you primarily ski on maintained slopes, DESCENTE strongly recommends our Insulation Jacket. This is considered a core item in our product line.
If you prefer to go up to the mountain top and ski down the slopes, DESCENTE recommends a Shell Jacket combined with a middle layer like a puffy jacket or T-neck.
The temperature and breathability control inside the garment are critical factors in choosing the right ski jacket.
Down jackets provide an excellent warmth-to-weight ratio and can still have enough breathability at the same level as an insulated jacket.
Shell jackets prioritize wind and water resistance, and shell jackets provide a layering outfit opportunity that can respond to changes in temperature between outside and inside clothing in various snowy mountains. but may need additional insulation layers.
Insulated jackets combine insulation and shell properties to provide both warmth and breathability and are perfectly functional for skiing on the slopes.
If you primarily ski on maintained slopes, DESCENTE strongly recommends our Insulation Jacket. This is considered a core item in our product line.
If you prefer to go up to the mountain top and ski down the slopes, DESCENTE recommends a Shell Jacket combined with a middle layer like a puffy jacket or T-neck.
The temperature and breathability control inside the garment are critical factors in choosing the right ski jacket.
Down jackets provide an excellent warmth-to-weight ratio and can still have enough breathability at the same level as an insulated jacket.
Shell jackets prioritize wind and water resistance, and shell jackets provide a layering outfit opportunity that can respond to changes in temperature between outside and inside clothing in various snowy mountains. but may need additional insulation layers.
Insulated jackets combine insulation and shell properties to provide both warmth and breathability and are perfectly functional for skiing on the slopes.
When it comes to layering for skiing, here are the main factors to keep in mind:
Ease of Adjustment:
Layering allows you to easily add or remove clothing as conditions and your activity level change.
This makes it easier to maintain the optimal body temperature and avoid overheating or getting too cold.
Breathability:
The layering system should allow for proper air circulation and breathability to prevent overheating.
Fabrics with higher breathability ratings will help regulate body temperature more effectively. The most important role of Breathability is to keep moisture out of the clothes, which is the deepest part of the human body.
Ease of Adjustment:
Layering allows you to easily add or remove clothing as conditions and your activity level change.
This makes it easier to maintain the optimal body temperature and avoid overheating or getting too cold.
Breathability:
The layering system should allow for proper air circulation and breathability to prevent overheating.
Fabrics with higher breathability ratings will help regulate body temperature more effectively. The most important role of Breathability is to keep moisture out of the clothes, which is the deepest part of the human body.
Sizing
Please check the size chart of product first and then refer to the fit guide for the fit differences.
Please check the size chart of product first and then refer to the fit guide for the fit differences.
F→France, I→Italy, D→Deutsch
Please refer to the fit guide and individual size chart of each product.
DESCENTE's size charts are designed to provide customers with a general guideline for selecting the appropriate size, but they should be considered approximate rather than 100% accurate.
The size and fit of DESCENTE's products can vary depending on factors like:
- Fabric and material composition
- Garment design and cut
- Individual body types and measurements
The size and fit of DESCENTE's products can vary depending on factors like:
- Fabric and material composition
- Garment design and cut
- Individual body types and measurements
Repair & Care
Unless otherwise specified by DESCENTE, products are generally not returnable except in the following circumstances:
If a DESCENTE product is received in a defective condition, the customer may return it for a replacement or refund.
If the customer receives a DESCENTE product that is different from what they ordered, they may return it for the correct item or a refund.
If a DESCENTE product is received in a defective condition, the customer may return it for a replacement or refund.
If the customer receives a DESCENTE product that is different from what they ordered, they may return it for the correct item or a refund.
Please check the care label of each product and follow the instructions. It will show if the item is machine washable, and provide specific instructions on water temperature, cycle, and drying method.
DESCENTE is solely responsible for the quality of products sold on this global website.
Customers who have purchased DESCENTE products from DESCENTE's retailers or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.
If you have a DESCENTE item that is purchased from this global site and needs repair, please provide us with the following information
first via live chat or descente-contact@lingble.com:
- Email address used to place the order
- Product photos of the model and issues
- Email address used to place the order
- Product photos of the model and issues
Returns/Exchanges
● Returns and exchanges must be initiated within 14 days of receiving your order.
Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
● All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
● We do not accept returned items if they have an odour or if there are foreign objects attached such as animal hair, other fibres, dust, etc.
● All accessories and items accompanied by items originally (such as cases, user manuals, and spare parts) must also be returned.
● Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
● No returns or exchanges for discounted items are accepted.
● Returns that do not meet the above requirements will not be accepted.
● If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via store credit/a cash coupon, we won't deduct the original shipping costs. However, we reserve the right to not issue store credit for cancellations of items prior to shipment.
You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
● All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
● We do not accept returned items if they have an odour or if there are foreign objects attached such as animal hair, other fibres, dust, etc.
● All accessories and items accompanied by items originally (such as cases, user manuals, and spare parts) must also be returned.
● Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
● No returns or exchanges for discounted items are accepted.
● Returns that do not meet the above requirements will not be accepted.
● If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via store credit/a cash coupon, we won't deduct the original shipping costs. However, we reserve the right to not issue store credit for cancellations of items prior to shipment.
You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
No returns or exchanges for discounted items are accepted.
Yes. You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
Please contact your preferred courier with tracking service for quotation. The shipping fee quoted on the website is not a reference for the actual return costs.
Please check if your order fulfills the return
policy and then contact our Customer Care Team via live chat, contact form or descente-contact@lingble.com for next step.
Refunds in the original form of payment may take up to 10 business days to show up on your account due
to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact
Customer Care Team via live chat, contact form or descente-contact@lingble.com next.
Please contact Customer Care Team via live chat, contact form or descente-contact@lingble.com immediately.